LENGTH OF MOVE - Please note that all online estimates provided are approximate and not guaranteed. These estimates are based on our extensive experience in serving similar households. However, every move is unique in nature, and therefore we do not offer flat-rate estimates. Various factors such as the presence of stairs or elevators, distance from the residence to the truck parking area, driving time, and other variables can impact the duration of the service.

SERVICE MINIMUMS - To reserve a move, certain service minimums must be met. For local jobs, we require a minimum of 3 hours on most sub-peak days. On Saturday mornings, certain remote cities, and specific peak-days, a minimum of 4 hours is required.

DOUBLE DRIVING TIME - In compliance with the regulations set by the California Public Utilities Commission, licensed and insured moving companies in the State of California charge double driving time between pick-up and drop-off locations. For more information, you can refer to the Maximum Rate Tariff (Item 36, page 9), which outlines the regulations for licensed moving companies in California. This document is available for viewing free of charge on the CPUC website. Additional information can also be found on our website.

PAYMENT METHOD - We accept cash or credit/debit cards as payment methods. However, please note that we do not accept personal, business, or cashier's checks. The hourly rate continues until we receive full payment, so it's advantageous to be prepared. During the move and final inspection, it is required that the client or a significant other be present. Furthermore, the primary cardholder must also be present to sign the receipt on the credit card slip, and a government-issued photo ID or driver's license matching the credit card is necessary.

HOUSEHOLD APPLIANCES - While we can assist with reconnecting and disconnecting appliances, it's important to note that we are not an appliance service company. We do not provide or carry liability coverage for the reconnection of water and gas lines, pipes, and faucets. If customers insist on reconnection, it is their responsibility to ensure that washers, dryers, refrigerators, and faucets are properly connected to prevent accidents. Additionally, unless external physical damage is caused by our movers, we do not cover any mechanical derangement of appliances during transport.

PACKING SERVICES - Our movers are able to pack items that are not being packed by the owner if desired. Plastic wrap and tape are provided free of charge. However, materials such as boxes, packing paper, and bubble wrap are optional and available for purchase.

PARKING TICKETS - It is the customer's responsibility to arrange parking. Any parking tickets incurred due to the absence of parking permits or inadequate parking arrangements are to be paid by the customer.

WALLS AND HARDWOOD FLOORS - Our movers are capable of moving heavy and bulky items, including gun safes, appliances, refrigerators, and pianos, as long as it can be done safely. However, we frequently encounter requests to move oversized furniture through narrow hallways, which may result in damage to floor and wall surfaces. If you choose to proceed with such moves, please be aware that the Moving Company will not be held responsible for any resulting damage.

PLANTS - We can transport potted plants for both home and garden purposes. While we take precautions to protect and handle them with care, due to their fragile nature, we cannot guarantee their arrival in perfect condition. Please note that heavy and bulky potted plants are subject to a "heavy item fee."

EXTRA CHARGES - Additional charges may apply for certain items or services, including packing materials such as regular boxes, packing paper, and bubble wrap (excluding tape and plastic wrap), heavy and bulky items such as pianos and gun safes, overnight and in-transit storage, double the driving time, and tolls.

TV Mounts - While we can remove your wall-mounted TVs, mirrors, and artwork, please be aware that we do not provide mounting services at the new location. For such projects, we recommend hiring a licensed building contractor or a handyman.

FLAT TVS - When transporting your LED and LCD TVs, we take maximum safety precautions. However, we require testing the TVs before and after the move. We kindly request a few minutes of your moving time to inspect and test the TVs prior to the departure of our movers.

CPUC BOOKLET - By agreeing to our terms of service, you acknowledge that you will familiarize yourself with the “Important information for Persons Moving Household Goods” booklet. This informational booklet, prepared by the CPUC, explains the details of the moving process and outlines your consumer rights in the State of California.

PAYMENT METHOD - We accept cash or credit/debit cards as payment methods. Please note that we do not accept personal, business, or cashier's checks. The hourly rate will continue until we receive full payment, so being prepared will help you save money. During the move and final inspection, the client or a significant other must be present. The primary cardholder must also be present to sign the receipt on the credit card slip, and a government-issued photo ID or driver's license matching the credit card is required.